The partnership between YesAsia and Geekplus stands as a testament to this truth, showcasing how innovative technology can redefine customer satisfaction and drive success. Over the past two years, YesAsia has not only embraced Geekplus's cutting-edge solutions but has also set a benchmark for replication in the industry. Join us as we explore the remarkable journey of YesAsia, highlighting the profound impact of automation and the shared vision that continues to inspire others in the e-commerce landscape.

Recently, following two years of collaboration, Geekplus embarked on a mission to understand our solution's impact from the Operational Manager's perspective at YesAsia. This professional plays a crucial role in overseeing the efficiency and effectiveness of operations, ensuring that all processes align with the company's strategic goals. We conducted a survey with the aim of gathering insights into how our services have influenced their operations, focusing on four key areas:

• 1) Overall impact of Geekplus (performance and reliability)
  2) Addressing pain points (order fulfillment, warehouse operations, labor, AMR, and solutions)
  3) Value of features (software and hardware)
  4) Results (expectation vs. reality)

The survey consisted of 68 questions. Remarkably, we received 100% positive feedback, with all surveyed aspects accomplishing "noticeable enhancements" and above results. The operational team indicated that five out of six areas within our performance and reliability metrics achieved their expectations. 

Two major highlights stood out: the positive financial impact and increased market penetration. Geekplus fulfilled  100% satisfaction (achieved YesAsia's expectation) in both "AMR and Solutions" and "Labor" categories, of which 18% and 8% indicated Geekplus' impact had exceeded their expectations, respectively.

This feedback not only reflects the success of our partnership but also underscores the real-world benefits that have emerged from our collaboration. Here’s a deeper look into what we discovered…

1. Unmatched Performance

With an outstanding 99.9987% picking accuracy, customers consistently receive exactly what they ordered. This level of precision fosters unparalleled satisfaction and loyalty — essential elements for success in e-commerce. Supply chain operating with the precision of a finely tuned instrument is no longer a distant dream, but a vibrant reality for YesAsia.

2. Significant Financial Gains

The results speak for themselves: order fulfillment exceeded expectations by a stunning 20%. The automation at YesAsia has resulted in a 65% reduction in manual workloads, enabling staff to concentrate on higher-value tasks and improving overall productivity. The sustainable logistics practices promoted by Geekplus also contribute to reduced operational costs and environmental impact. These have translated into substantial financial benefits and improved profitability, reinforcing the value of this partnership. 

3. Rapid and Responsive Support

YesAsia praised Geekplus for their local support team’s expertise and responsiveness. This ensures that operations run smoothly and efficiently, even in the busiest times.

4. Advanced Technology and System Capability

YesAsia chose Geekplus for its cutting-edge technology and robust system capabilities. They acknowledge our vast experience in delivering solutions, which reinforced their belief that we are the perfect partner.

We listed 32 software and hardware features and asked YesAsia to specify those they deemed most valuable in our solution.

Their feedback highlighted the significance of technology and system, with "Algorithm", "Real-time data analytics" and "Integration with existing systems" being particularly instrumental in demonstrating the transformative impact of these features. 

5. Tailored Custom Solutions

Geekplus went above and beyond by delivering customized features specifically designed to meet YesAsia’s unique operational needs. This level of customer-centric innovation demonstrates a commitment to excellence.

6. Exciting Future Collaboration

The high level of satisfaction has led YesAsia to further expand its investment in robotic automation - a second smart warehouse at the Mapletree Logistics Hub in Tsing Yi in 2025. The excitement doesn’t stop here! YesAsia is also eager to explore even more innovative solutions from Geekplus, particularly in areas like picking and moving.

YesAsia's strong endorsement of Geekplus' service highlights the trust and confidence that underpin this partnership are not merely optimizing logistics; they are fostering a culture of progress and potential.

This commitment to new frontiers reflects a deep dedication to sustained excellence and growth. It serves as a reminder that while we celebrate milestones, the quest for improvement is an ongoing adventure — one that propels us toward a brighter, more efficient future.

Yes, challenges occasionally arise, but within them lie valuable lessons and opportunities. The operational team’s commitment to timely maintenance and repair services embodies their proactive spirit, ensuring momentum and enhancing efficiency.

Together, YesAsia and Geekplus usher in a new era in e-commerce, demonstrating how strategic partnerships can redefine the industry. This journey reflects an optimistic spirit of innovation and the boundless potential for growth ahead. May this story inspire others that by embracing technological possibilities with visionary partners, we can achieve exceptional outcomes that drive growth and inspire further innovation.

Are you ready to elevate your logistics operations to the next level? Don’t miss the opportunity to leverage Geekplus cutting-edge automation solutions for your business. Get in touch with our team now to discover how we can help optimize your supply chain and drive unparalleled success!

Stay tuned for our upcoming article, where we will follow up with more "best practice case studies" that highlight the voices of our customers.

About YesAsia

YesAsia Holdings (02209.HK) is a leading e-commerce platform operator recognized for its expertise in identifying, procuring and distributing quality Asian beauty and lifestyle products. Through its strong ties with over 460 leading Asian beauty brands and supplier partners, YesAsia Holdings delivers products promptly and reliably to a global audience.

For more information, please visit: www.yesasiaholdings.com

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