2025.March.11
Case Study
The Challenge
Happy Returns, a reverse logistics company for online retailers to manage product returns, sought an automation solution to enhance the efficiency of their returns process, simplify operations for Return Hub specialists, and provide faster, more accurate service to their retailer and merchant customers.
Our Solution
Geekplus transformed Happy Returns’s 91,500 sq. ft return hub in eastern Pennsylvania by deploying 150 advanced sorting robots. This automation streamlined Happy Return's returns process into a fast and seamless operation, significantly boosting warehouse turnaround times while creating a safer and better working environment. Building on the initial implementation in Pennsylvania, Happy Returns is expanding Geekplus robotics solutions to two additional facilities across their Return Hub network.
The Geekplus impact - Results in the first 30 days
- Within the first month of implementation, Happy Returns has seen a 65% increase in process accuracy and a 50% boost in item processing efficiency
- A 35% faster shipping time for items sent to retailers
- Significant decrease in the physical strain on workers
About Customer
Happy Returns, a UPS company, provides end-to-end returns solutions for online merchants and shoppers through a unique combination of returns software plus reverse logistics. Through its nationwide network of Return Bar locations, Happy Returns delights shoppers by enabling them to drop off returns with no packaging or printing in under 60 seconds. Returns are consolidated and shipped together, reducing costs and increasing efficiency for retailers.
